Refund policy
Because most items at Nested Sage are personalized or made to order, we do not accept returns, exchanges, or cancellations once an order has been placed.
If your order arrives damaged, defective, incorrect, or is lost in transit, please contact us within 14 days of delivery so we can evaluate the issue and make it right.
To report an issue, please email hello@nestedsage.com with your order number, a description of the problem, and photos (if applicable).
You can always contact us with any questions regarding your order at hello@nestedsage.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to the custom nature of our products, all personalized and made-to-order items are non-returnable and non-refundable, except in cases where the item arrives damaged, defective, incorrect, or is lost in transit.
Please review all personalization details carefully before placing your order. Nested Sage is not responsible for errors resulting from information provided by the customer, including spelling, names, dates, or other personalization details.
Exchanges
Because each item is made specifically for you, we do not offer exchanges.
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery, and we'll work with you to resolve the issue.
European Union 14 day cooling off period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Please note that this right may not apply to personalized or custom-made products, which are generally exempt under EU consumer regulations.
If you have questions regarding your rights, please contact us at hello@nestedsage.com.
Refunds
Once we've reviewed your claim, we'll notify you whether your refund or replacement has been approved. If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@nestedsage.com.